Refund policy

FurEver Return & Refund Policy

We love our customers and want you to love your purchases without the stress of being stuck with an item you don't like. We understand the difficulties of shopping online and will ensure to provide top notch service so you will always be happy shopping with us!

ClearLens will accept, for return or exchange, items that are purchased off our website within 30 days of the purchase under the following conditions:

Return Policy

  • The product is not broken and there are no visible signs of damage or wear

  • All original packaging is intact

  • Item is not engraved or customized

  • Any sign of damage will compromise the guarantee

  • Item(s) cannot be returned or exchanged after 30 days of purchase

Several types of goods are exempt from being returned. We also do not accept products that are intimate (under-garments) or sanitary goods, hazardous materials, or flammable liquids or gasses.

To complete your return, we may require a receipt or proof of purchase (order confirmation email) with your order number.

For all returns or exchanges, please contact support@clearlens.com and provide your order number and reason for return or exchange. Our team will handle your request based on the rules stated on this page.

Exchanges

For all exchanges, please contact support@clearlens.com and provide your order number and reason for exchange. Requests will be handled according to the policies outlined above.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item.

If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, along with the approval or rejection status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Late or Missing Refunds

There is often some processing time between financial institutions before a refund is posted (2–3 days is normal). If you still have not received your refund after this timeframe, please email support@clearlens.com and allow us the opportunity to investigate further.

Warranty

Our lifetime warranty on all products ensures that if the item arrives damaged, broken, or of poor quality, a new replacement will be sent to you at no additional cost.

Please note: under the terms of this warranty, refunds are not available for items covered by warranty claims. This warranty is designed to provide a replacement and ensure confidence in the quality of your purchase without extra expense.

Gifts

Follow the instructions above for returning online orders. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a digital gift certificate will be emailed to you.

Damaged Items

If you receive a damaged or defective item, please submit a request to support@furever.com within 48 hours of delivery.

If damage is not reported within this time period, we may not be able to honor the claim. We rely on the carrier’s delivery confirmation and tracking timestamp when reviewing damage or return requests.

Feedback

We would love to hear your feedback, questions, or concerns. Please feel free to email support@clearlens.com. We take customer feedback very seriously and are always striving to improve.